Support

How can we help?

Submit a support request with the details our team needs to respond quickly.

Payment failed Transfer delayed Refund status API authentication Chargebacks Login issues

Submit a support ticket

Provide the issue, impact, and relevant identifiers. This helps us route your request correctly.

Support region *

United States is selected by default. Choose India to route the request to the India support team.

1. Contact information

We will use these details for updates about this request.

First name *

Last name *

Work email *

Phone (optional)

Business name *

Merchant ID (recommended)

Found in the Swirepay dashboard or merchant statement.

2. What do you need help with?

Choose the closest category so the right team receives your request.

Issue type *

Business impact *

3. Describe the issue

Include what happened, when it started, what you expected, and any troubleshooting already completed.

Subject *

Description *

Transaction / transfer ID (if applicable)

When did this happen? (optional)

Attachment (optional)

Drag a file here or browse

PNG, JPG, PDF, or TXT. Up to 10 MB. Do not upload full card numbers or sensitive authentication data.

1. What can we help with?

Choose one option. You can add more context below.

2. Contact & business details

We will use these details only to respond to your enquiry.

First name *

Last name *

Work email *

Phone (optional)

Company *

Role (optional)

Business type

Estimated monthly processing volume

3. Tell us about your needs

This helps us prepare for the first conversation and avoid unnecessary follow-up.

What are you trying to accomplish? *

Preferred follow-up

Target launch timeline

1

Create your Swirepay account

Register with your business email and verify your contact information.
2

Complete business verification

Provide your legal business name, tax identification number, ownership details, and a valid government-issued ID.
3

Connect your settlement bank account

Add the business bank account where deposits and settlements should be received.
4

Choose products and configure payments

Select the products you need, such as online payments, invoicing, POS, Tap to Pay, transfers, or ecommerce integrations.
5

Test and go live

Complete a test transaction, confirm settlement settings, and launch your payment experience.

What to have ready

Preparing these details can reduce onboarding delays.

Government-issued identification EIN, GSTIN, or applicable tax ID Business bank account details Business website or description

Create an account

Helpful resources

You may find an immediate answer in these resources.

Help Center Product guides and troubleshooting API documentation APIs, webhooks, and integrations Trust Center Security, privacy, and compliance

Need immediate assistance?

Start a quick chat with our support team or choose another contact option.

Intercom chat available

US Support +1 (650) 640-0680 Mon–Fri, 9 AM–6 PM PT

WhatsApp Send a message to our support team